Terms of service

TERMS OF SERVICE

Last updated: September 9, 2026

Welcome to MendeMart. These Terms of Service govern your use of the MendeMart website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from MendeMart, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT MENDEMART

MendeMart is an international online store serving customers across selected markets and destinations.

MendeMart offers products for sale through its online store and works with suppliers and fulfillment partners to process and deliver orders.

2. USE OF OUR WEBSITE

You agree to use the MendeMart website only for lawful purposes and in accordance with these Terms of Service.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to interfere with or disrupt the operation or security of the website.
Access areas of the website or systems that you are not authorized to access.
Copy, reproduce, distribute, or exploit website content without permission.
Use automated systems or other methods to improperly access or collect information from the website.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or systems.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on our website are accurate and up to date.

However, product colors, appearance, packaging, measurements, specifications, and other details may vary slightly from images or descriptions due to supplier updates, manufacturing variations, display settings, or other circumstances.

We reserve the right to correct errors, update product information, change product availability, or discontinue products at any time.

4. PRICES AND CURRENCY

Product prices are displayed in the currency applicable to your shopping experience or checkout.

Prices, discounts, promotions, shipping charges, and other applicable fees may change at any time without prior notice.

The price applicable to your order is the price displayed at the time your order is placed, subject to correction of obvious pricing errors.

Where applicable, taxes, duties, import charges, or other government-imposed charges may be handled according to the destination, applicable law, and the options available at checkout.

5. ORDERS

Placing an order through MendeMart constitutes an offer to purchase the products selected in your order.

After you place an order, you will receive an order confirmation by email. An order confirmation does not necessarily mean that MendeMart has accepted the order in every circumstance.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

Product unavailability.
Incorrect pricing or product information.
Suspected fraud or unauthorized activity.
Errors in shipping or payment information.
Unusual or excessive ordering activity.
Other circumstances where fulfillment of the order is not reasonably possible.

If we cancel an order after payment has been received, we will provide an applicable refund in accordance with our Return and Refund Policy and applicable law.

6. PAYMENT

Payments must be completed using the payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

MendeMart may use third-party payment providers to securely process payments. Payment processing may also be subject to the terms and privacy practices of the applicable payment provider.

7. SHIPPING AND DELIVERY

Shipping availability, shipping charges, processing times, and estimated delivery times vary depending on the destination, product, supplier, and shipping method.

Orders may be fulfilled through third-party suppliers and fulfillment partners.

For detailed information about order processing, shipping, tracking, delays, customs, duties, and other delivery matters, please review our Shipping Policy.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

8. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, and cancellation requests are handled according to our Return and Refund Policy and applicable consumer protection laws.

MendeMart's standard return window is 30 days, subject to the applicable return conditions and any mandatory rights provided by law.

Customers in jurisdictions with statutory consumer rights, including applicable European Union consumer rights, retain those rights regardless of any voluntary policy offered by MendeMart.

For complete information, please review our Return and Refund Policy.

9. THIRD-PARTY SUPPLIERS AND SERVICES

MendeMart may rely on third-party suppliers, manufacturers, fulfillment providers, shipping carriers, payment processors, technology providers, and other service providers to operate our business and fulfill orders.

Product availability, packaging, fulfillment methods, and shipping arrangements may therefore vary.

Our use of third-party services does not remove or limit any rights you have under applicable consumer protection laws.

10. INTELLECTUAL PROPERTY

All content on the MendeMart website, including text, logos, graphics, product presentation, designs, images, videos, trademarks, and other materials, is owned by or licensed to MendeMart or its respective rights holders unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

11. USER CONTENT AND FEEDBACK

If you submit reviews, comments, feedback, photographs, suggestions, or other content to MendeMart, you must ensure that you have the right to submit that content and that it does not violate applicable laws or the rights of others.

By submitting content, you grant MendeMart a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

MendeMart is not responsible for the content, security, availability, policies, or practices of third-party websites or services.

Your use of third-party websites is subject to their respective terms and policies.

13. DISCLAIMERS

To the fullest extent permitted by applicable law, the MendeMart website and its content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues.

Nothing in these Terms of Service excludes or limits any consumer rights, warranties, guarantees, or protections that cannot lawfully be excluded or limited under applicable law.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MendeMart will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law or affects mandatory consumer rights.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms of Service, or your infringement of the rights of another person.

This provision does not apply where prohibited by applicable law.

16. CHANGES TO THESE TERMS

MendeMart may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.

The updated version will be posted on our website with a revised "Last updated" date.

Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law.

17. GOVERNING LAW

These Terms of Service are governed by the laws applicable to MendeMart, subject to any mandatory consumer protection laws that apply to customers in their jurisdiction.

Where applicable law gives you mandatory consumer rights that cannot be waived by contract, those rights remain fully applicable.