Shipping policy

SHIPPING POLICY

Last updated: September 9, 2026

MendeMart serves customers across multiple international markets. We work with suppliers and fulfillment partners to process and ship orders to destinations where our products are available.

Shipping availability, delivery times, and shipping costs can vary depending on the destination, product, supplier, inventory location, and shipping service selected.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after successful payment.

Processing times may be longer during holidays, promotional periods, high-volume periods, or circumstances outside our control.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

  1. DELIVERY TIMES

Delivery times vary depending on your destination and the shipping service available for your order.

Estimated delivery times are provided at checkout when available.

As a general guide, selected shipping services may have estimated transit times of approximately 3–5 business days, while certain international services may have estimated transit times of approximately 5–8 business days.

These are estimates rather than guaranteed delivery dates.

Actual delivery may take longer because of customs clearance, carrier delays, weather conditions, public holidays, transportation disruptions, or other circumstances outside MendeMart's control.

  1. SHIPPING RATES

Applicable shipping charges are displayed at checkout before you complete your purchase.

Shipping costs may vary based on your delivery destination, product, order size, shipping method, and other factors.

The shipping price shown at checkout is the applicable shipping charge for your order unless otherwise stated.

  1. INTERNATIONAL SHIPPING

MendeMart ships to selected international destinations.

Available countries and shipping options may vary by product and destination. If your destination is available at checkout, the applicable shipping options will be displayed before you place your order.

Some products may not be available for delivery to certain countries because of supplier restrictions, carrier limitations, customs requirements, or other logistical considerations.

  1. TRACKING YOUR ORDER

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

Tracking updates may not appear continuously while a package is moving between facilities or countries.

  1. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, customs clearance charges, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and may be payable by the customer.

MendeMart does not control customs authorities or determine the amount of customs duties, taxes, or import charges imposed by the destination country.

Customers are responsible for complying with applicable import requirements in their country.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review your address and contact information before completing your purchase.

If you discover an error in your shipping information after placing an order, contact us as soon as possible at mendemartonline@gmail.com.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

MendeMart is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

  1. DELIVERY DELAYS

Delivery estimates are not guarantees.

Unexpected delays may occur because of customs processing, carrier disruptions, weather, public holidays, transportation issues, or other events outside our control.

If your order is delayed, please first review the tracking information provided.

If you believe your shipment has been significantly delayed, contact us at mendemartonline@gmail.com with your order number so we can review the available shipment information and assist you where possible.

  1. LOST OR MISSING SHIPMENTS

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the location where deliveries are normally received.

If you still cannot locate your package, contact us at mendemartonline@gmail.com with your order number and tracking information.

We will review the shipment information and assist you where possible.

  1. DAMAGED SHIPMENTS

If your package arrives visibly damaged, please document the condition of the package where reasonably possible.

If the product itself is damaged, defective, incorrect, or materially different from what you ordered, contact us at mendemartonline@gmail.com as soon as reasonably possible.

Please include your order number and clear photos or other supporting information.

For information about returns, refunds, replacements, or other remedies, please refer to our Return and Refund Policy.

  1. MULTIPLE ITEMS AND SPLIT SHIPMENTS

If an order contains multiple products, the products may be shipped separately.

This may occur when products are supplied or fulfilled from different locations or suppliers.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

  1. DELIVERY RESPONSIBILITY

Once an order has been shipped, delivery is handled by the applicable carrier and logistics partners.

MendeMart will provide reasonable assistance with shipping issues based on the tracking and shipment information available to us.

Nothing in this Shipping Policy limits any consumer rights or protections that cannot lawfully be excluded under applicable law.

  1. SHIPPING POLICY UPDATES

MendeMart may update this Shipping Policy from time to time to reflect changes to our products, suppliers, fulfillment arrangements, shipping services, or applicable requirements.

The latest version of this policy will be published on our online store.

  1. CONTACT US

For shipping questions or assistance with an existing order, contact us at:

Email: mendemartonline@gmail.com

Please include your order number when contacting us about an existing shipment.